Post - Irene Assistance:

PIANJ offers information to assist you in answering your clients' questions. As a professional, independent insurance agency now is the time that your clients will need you the most. PIA has prepared materials to assist you in dealing with your clients' post-Irene claims and additional coverage-related questions. 

Below are some important items that will assist you in your post-Irene customer service efforts.

Consumer FAQs:

Please share these materials with your staff and clients to help answer the questions that they have: 

QS90483: Questions that homeowners may have about their property loss claim following a catastrophic event 

QS90482: Questions that business owners may have about their property loss claim following a catastrophic event 

QS90245: Flood damage: Are you covered? 

QS90356: Your homeowners policy and storm damage - what's covered?

QS90242: Planning for the interruption o f business due to catastrophe. 

In addition, please check with your represented carriers with regard to their specific hurricane/windstorm deductibles and claims procedures. 

Apply for assistance through FEMA:

We anticipate that Hurricane Irene will be declared a federal disaster. If you have customers who do not have flood insurance coverage to respond to their losses, they may need to apply for assistance through the Federal Emergency Management Association. They may apply for this assistance at:http://www.fema.gov/assistance/index.shtm.

Remember - Think PIA first. If you have any additional questions or if we can be of further assistance as you cope with the aftermath of this storm, simply contact us by: phone: (800) 424-4244; fax: (888) 225-6935; e-mail resourcecenter@pia.org on the web at: www.pia.org. PIA will continue to keep you apprised of these and other issues as they arise. If you have additional staff you would like to receive these types of business-related alerts, be sure to send their names and e-mail addresses to: publications@pia.org.